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Let’s get you moving again.
From your first order to your next delivery. Choose your role, find an answer, or reach out to us.
How do I access cleaning or packing help?
Describe the work and review provider offers in CFP Services. Check the agreed scope and terms before confirming.
How do I ask about a refund?
Contact support with your order reference and a description of the issue. Refunds and adjustments may require review. Do not include full payment credentials.
Where can I get help with an order?
Open support in the CFP app when signed in so your request can include the order and account context. If you cannot access the app, email us with your order reference and a short description of what happened.
Which payment methods can I use?
Payment options depend on your market and the configured payment provider. Check the options shown at checkout. Contact support about a payment using the order reference, without sharing full payment credentials.
How do storefront QR codes work?
A store QR code opens the merchant’s public storefront. You can continue shopping in your browser or open the CFP mobile app.
I cannot access the app. Can I still get help?
Yes. Email support@cfpmarketplace.com from your account email when possible. Tell us your role, the issue, and a safe reference such as an order number or storefront link.
How do I request account deletion?
Use CFP Settings when signed in, or follow the public account deletion route below. CFP verifies ownership and reviews open obligations before closure. Request account deletion →