Customers
Account details, storefront browsing context, order activity, pickup or delivery choices, and support interactions.
Privacy policy
Privacy policy
How CFP collects, uses, shares, and retains information across the marketplace.
Draft policy content. Launch wording requires legal review.
Versioned CFP agreements and privacy informationOpen document library →Data CFP receives
Information CFP collects
CFP collects information needed to run marketplace accounts, storefronts, orders, fulfillment, support, and platform protection.
Account and profile information
Customer, merchant, and driver role information
Storefront, catalog, QR, and order activity
Delivery, pickup, handoff, and location-related operational data
Payment, payout, refund, ledger, tax/accounting, and settlement context
Device, app, security, audit, support, and fraud-prevention data
Marketplace use
How CFP uses information
CFP uses information to provide, maintain, and improve customer, merchant, driver, support, and protected team/admin workflows.
- Operating customer, merchant, and driver marketplace flows
- Supporting storefront discovery and QR handoff
- Managing orders, pickup, delivery, dispatch, and support
- Processing payment, payout, refund, and settlement context through approved providers when configured
- Protecting accounts, preventing fraud, and maintaining audit and security logs
- Meeting legal, accounting, tax, trust/safety, and compliance obligations
Role context
Marketplace roles and data
Marketplace data differs by role because each role uses CFP in a different operating context.
Merchants
Storefront, catalog, QR poster, preparation, fulfillment, payout, support, and verification context.
Drivers
Availability, route, delivery, handoff, account, verification, payout, and support context.
Admin/support teams
Protected account review, exception handling, audit, trust and safety, and support activity.
Payment context
Payments and providers
CFP may process payment, payout, refund, settlement, or ledger context through approved providers where configured for a market.
Payment and payout availability may vary by market and approved provider configuration.
Limited sharing
Data sharing
CFP shares data only where needed to operate the marketplace, support users, protect the platform, or meet legal and compliance requirements.
- With service providers needed to operate CFP
- With payment, identity, delivery, hosting, and support providers when applicable
- With authorities or legal/compliance processes when required
- Between users only as needed for marketplace operation, for example order and fulfillment context
Required records
Data retention
CFP may retain records for marketplace operations, open obligations, legal, accounting, tax, security, support, trust and safety, fraud-prevention, payout, ledger, and compliance purposes.
- Orders, deliveries, handoffs, and fulfillment history
- Payments, refunds, payouts, ledger entries, and tax/accounting records
- Merchant, driver, and identity verification records
- Audit logs, support history, trust and safety, fraud-prevention, and legal records
User choices
Account deletion and user choices
Signed-in app deletion is the fastest verified path when you can access CFP. The public account deletion page is available as a fallback and compliance route when app access is unavailable.
Deletion is not instant. CFP verifies ownership, reviews open marketplace obligations, and may retain records where required.
Platform protection
Security
CFP uses account protection, access controls, verification, audit logs, and fraud-prevention practices to help protect marketplace users and platform operations.
Do not share passwords, verification codes, private keys, payment credentials, or account secrets.
Questions
Questions about privacy or account data?
Contact CFP support for privacy questions, account data requests, or account lifecycle help.
Do not send passwords, verification codes, private keys, full payment credentials, or account secrets.
This policy is written for CFP Marketplace's public website and app experience. CFP may update it as marketplace features, markets, providers, and legal requirements evolve.